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Terms And Condition

Offerings on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via Grand Innovations as well as all general business relationships between Grand Innovations and its customers. Grand Innovations does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.
Ownership of the goods is transferred to the member after full payment.

  • LIABILITIES

Grand Innovations is liable only for intent and gross negligence, unless there are fraudulently concealed damages, damages for loss of life, limb or health or damage arising from any infringement of essential contractual obligations. The same applies to violations by Grand Innovations’s agents.

  • SERVICE AND COMPLAINTS

The satisfaction of our members is close to our hearts. Therefore we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department.

  • DATA SECURITY

As part of your registration as a customer on Grand Innovations you will be asked to provide personal data. This is data which is required by Grand Innovations to process the contracts concluded on Grand Innovations. All personal data is confidential and will be treated by Grand Innovations in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions Grand Innovations uses the latest encryption techniques through our payment gateways.
IMAGE RIGHTS
All rights to use imagery on Grand Innovations lie with Grand Innovations or our partners. The use of the material – in whatever form – is prohibited unless explicit permission from Grand Innovations has been granted.

  • CANCELLATION POLICY

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. (Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by Company).
As part of usual business practice, if we receive a cancellation notice and the order has not been dispatched by us, we shall cancel the order and refund the entire amount. Company holds discretionary right to refund the amount as customer points/check or bank refund. Orders can only be refunded in the mode used at the time of purchase.

  • FINAL PROVISION

Should any provision of this agreement be legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.
Grand Innovations reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be subject of a contract modification. Grand Innovations will notify you of changes to the Terms and Conditions in timely fashion. Notification of changes will include a reference to the possibility and the period of objection and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of change to you, the amended terms and conditions shall be deemed accepted by you.